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Customer experience survey: NATURATA leader in Luxembourg

In a consumer survey carried out in 20 different countries, NATURATA Luxembourg ranks 8th in the multi-sectorial national ranking. In the food industry, the company is at the very top.

We are very pleased about this recognition. We take it as a motivation and thank you for your trust.

The international audit and consulting company KPMG recently published its youngest study on “costumer experience”: the “Global Customer Experience Excellence Report 2019”. Appearing for the first time in the preselection, NATURATA could score an amazing result right away.

The six pillars of customer satisfaction

In order to establish a ranking in consumer satisfaction, the organisers of the survey, here KPMG and TNS ILRES, have asked a representative sample of the respective country to rank their experiences as clients of supermarkets, financial service providers, restaurants but also public institutions. The ranking was based on the categories of the “six pillars of customer satisfaction” of this survey. In detail, these are “personal contact”, “integrity”, “expectations”, “solutions”, “time consumption and effort” as well as “empathy”.

In total, 76 companies and institutions have been presented to the 1002 participants in Luxembourg – separated into ten categories. In the following, the top ten of the survey (sector-wide):

KPMG Rapport Tableau

In the food industry, NATURATA scores the highest place. Therefore, the Luxembourgish edition of the report dedicates a case study to NATURATA. It presents die specific characteristics of NATURATA through an interview with NATURATA CEO Sigmund Walbaum and OIKOPOLIS chairman of the board Änder Schanck. (page 42 in the report edition in the downloading section).